Relaxed performances differ from show to show, but generally, at a relaxed performance it is a more informal atmosphere the house lights don’t go down as much as they normally would and in some cases are kept on entirely. Some people find it difficult to sit still and quiet for a relatively long period of time.

Typically, they are for those who have autism or have sensory communication disorders or learning difficulties.Ī standard performance of a show can be unsettling for some, this could be because of the darkness of the auditorium, the loud music, or sudden noises on stage. Lottery, Day Seats, Magical Mondays and Fantastic Friday tickets are non-refundable and non-exchangeable.Ī relaxed performance is a performance that has been adapted for adults and children who might benefit from a more relaxed environment. If you can’t make the show, find out more information here. A full list of terms and conditions can be found here. This includes things such as accident, injury or illness. By adding refund protection, you or anybody in your party will be able to claim a refund for the face value of the ticket should you be unable to attend the booked event due to reasons outside of your control. It is possible to add refund protection at the point of purchase from our partner Booking Protect. Tickets and hospitality packages for all events are non-refundable once purchased.

Alternatively or outside of these hours, email us at If you booked via an alternative source, please contact your point of purchase. Our phone lines are open Monday – Saturday, 10am – 5.30pm. If you have booked directly with LW Theatres and would like to exchange your tickets, please call us on 020 3925 2998. If you have booked a hospitality package, this will also be exchanged (subject to availability). Tickets can only be exchanged for the same show.

Tickets can be exchanged up to 48 hours prior to the event. We’ll always try to exchange your ticket where possible. If the show you’re seeing has more than one performance then you’re in luck.

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